Refund Policy

Try before you pay

The stamp duty and buy-to-let calculators are free forever, so you can test ADVESTOR before spending anything.

14-day cooling-off period

As a digital service sold online, you have the right to cancel within 14 days of purchase. If you ask within 14 days of your first payment and you are not happy with the service, we will refund it in full. Because access is granted immediately, we may pro-rate the refund for the period you used — in practice, for a first purchase we refund in full.

Monthly plan

• Cancel at any time from Account > Manage billing.
• Your access continues until the end of the month you have already paid for; we do not charge you again after cancelling.
• Part-months are not normally refunded outside the 14-day window, but tell us if something went wrong and we'll look at it fairly.

Lifetime plan

• Refundable in full within 14 days of purchase.
• After 14 days the one-off payment is non-refundable, as access has been granted in full.
• If you buy lifetime access while on the monthly plan, we cancel your monthly subscription immediately so you are never billed for both.

Duplicate or failed charges

Duplicate charges and charges you did not authorise are refunded in full as soon as we can confirm them.

How to ask for a refund

Email us from the address on your account, telling us which payment you mean. Approved refunds are returned by Stripe to the original payment method, normally within 5–10 business days.